Responsible Gaming
Introduction
At Mystake, we're committed to promoting responsible gaming. Gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. Please gamble within your means and only with money you can afford to lose. If you feel your gambling is becoming a concern, support is available.
Age Verification
Mystake is only available to individuals aged 18 years and over, or the legal gambling age in your jurisdiction, whichever is higher. We are committed to preventing underage gambling and operate strict age verification procedures. By using our services, you confirm you meet these legal requirements.
Warning Signs of Problem Gambling
If you recognise any of the following behaviours in yourself or someone you know, problem gambling may be a concern:
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the amount you gamble
- Gambling with money intended for essential expenses (bills, rent, food)
- Neglecting family, friends, work, or education due to gambling
- Feeling anxious or irritable when trying to reduce gambling
- Needing to gamble with increasing amounts to achieve the same excitement
- Failed attempts to cut back or stop gambling
- Using gambling to escape problems or negative emotions
- Borrowing money to gamble or pay gambling debts
- Experiencing financial problems as a result of gambling
Self-Help Tools & Controls
Mystake provides a range of tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly).
- Loss Limits: Establish a maximum amount you're willing to lose during a set period.
- Reality Checks: Enable reminders during gaming sessions to check how long you've been playing and how much you've wagered.
- Session Time Limits: Set automatic session timeouts to limit continuous play.
- Self-Exclusion: Temporarily or permanently exclude yourself from your Mystake account. Self-excluded accounts cannot access gaming services.
To access these tools, log into your Mystake account and visit the Responsible Gaming section in your account settings.
Support & Help Organizations
If you or someone you know is struggling with gambling, confidential support is available from these organisations:
United Kingdom
- GamCare – Free counselling and support services
www.gamcare.org.uk
Telephone: 0808 8020 133 (free, confidential, 24/7) - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk - Gamblers Anonymous – Peer support and 12-step programme
Telephone: 020 7384 3040
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone: 0800 1 372 374 (free, confidential)
Need Help?
If you are experiencing problems with gambling, please reach out for help immediately. There is no shame in seeking support – trained advisors are ready to assist you confidentially, free of charge, at any time.
Remember: You are not alone, and help is always available. Contact GamCare or GamStop today if you need support.