Responsible Gaming
Gaming Should Be Entertainment
At Mystake, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with gaming.
Please remember that the house always has an edge, and there is no guaranteed way to win. Only gamble with money you can afford to lose.
Age Verification
Mystake is only available to players aged 18 years or older, or the legal age for gambling in your jurisdiction within the UK, whichever is higher. We take age verification seriously and reserve the right to request proof of age at any time.
By accessing Mystake, you confirm that you are of legal age to gamble in your region.
Warning Signs of Problem Gambling
Be aware of the following warning signs that may indicate a problem with your gaming habits:
- Spending more money or time gaming than intended
- Chasing losses by gambling more to recover money lost
- Hiding your gaming activity from family, friends, or partners
- Neglecting work, studies, family, or social commitments due to gaming
- Feeling irritable or anxious when unable to game
- Borrowing money or using credit to fund gaming
- Gaming to escape problems, stress, or negative emotions
- Failed attempts to reduce or stop gaming
- Lying about the amount of time or money spent on gaming
- Experiencing financial, relationship, or employment difficulties as a result of gaming
If you recognize any of these signs, it may be time to seek help.
Self-Help Tools & Features
Mystake provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose within a specified time period
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent
- Time-Out: Take a break from gaming for a set period (ranging from 24 hours to several months)
- Self-Exclusion: Permanently close your account and exclude yourself from all Mystake services
To access these tools, log into your Mystake account or contact our customer support team.
Support & Counselling Services
If you or someone you know is struggling with problem gambling, help is available. Here are trusted support organizations:
United Kingdom
- GamCare: Free counselling, support, and information about problem gambling
www.gamcare.org.uk
Helpline: 0808 802 0133 (free and confidential) - GamStop: The National Self-Exclusion Scheme for online gambling
www.gamstop.co.uk
Register to self-exclude from all UK-licensed online gambling sites - Gamblers Anonymous: Peer support and recovery programme
Helpline: 0330 094 0322
Other Countries
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537) - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telefonberatung: 0800-1 372 374 (kostenlos und vertraulich)
We're Here to Help
If you are experiencing difficulties with your gaming, please reach out for support. There is no shame in asking for help – support services are confidential, free, and staffed by trained professionals.
If you need help, contact one of the organizations listed above or speak to our customer support team at Mystake. Your wellbeing is our priority.